Shipping

Thank you for shopping with Shyzi! We are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below to understand how we handle orders and deliveries.

Order Processing

Order Confirmation:
Once you place an order, you will receive an automatically generated confirmation email acknowledging that we have received your order. Please note that this is not a confirmation of shipment, but simply an acknowledgment that we are processing your order.

Processing Time:
Orders are typically processed within 1-3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day. Processing time may vary during peak seasons or promotions, and we appreciate your patience.

Order Modifications:
If you need to modify or cancel your order, please contact us immediately at [[email protected]]. Orders that have already been shipped cannot be modified, but we can assist with returns once the item has been received.

Shipping Time

Domestic orders (Hong Kong) typically take 7-9 business days to arrive, while international orders typically take 10-14 business days, depending on your location.

Shipping Costs

We offer free worldwide shipping on all orders.

Due to local regulations, some products may not be able to be shipped to certain countries or regions. If we are unable to ship a product to your area, we will notify you and provide a full refund for any undelivered items.

Shipping Delays

Delays Beyond Our Control:
While we strive to meet the estimated delivery times, there are instances where delays may occur due to circumstances outside of our control (e.g., weather conditions, natural disasters, shipping carrier delays). In such cases, we cannot be held responsible for late deliveries but will assist in tracking your order.

Non-Delivery Issues:
If your order has not arrived by the estimated delivery date, please contact us at [[email protected]]. We will work with the shipping carrier to resolve the issue. If the order is lost in transit, we will offer a replacement or refund based on the situation.

Order Tracking

Tracking Information:
Once your order has been dispatched, you will receive an email with tracking information to monitor the progress of your shipment. Please allow up to 24 hours for the tracking details to update.

Delivery Issues:
If there are any issues with your tracking number or delivery status, please reach out to us immediately. We will assist you in resolving any issues with the shipment.