Terms & conditions

The following terms and conditions (the “Terms & Conditions”) apply to all orders placed by the customer (“you”) at the Shyzi online shop website (the “Website”).

1. General

1.1 By using the Website and/or placing an order, you agree to be bound by these Terms & Conditions. Please make sure you have read and understood the Terms & Conditions before placing your order.

1.2 Only persons 18 years or older, who are not under guardianship and are not acting in a capacity of a company, can place an order. Our online shop is addressed to customers worldwide.

1.3 The sale of goods is exclusively governed by these Terms & Conditions. Other terms and conditions, if any, only apply if they have been accepted by us.

1.4 English is the exclusive contract language.

2. Conclusion of the Contract

2.1 You can browse all the items in our online shop as a visitor. You will not be asked to sign up, log in, or provide any personal data for the purpose of browsing the Website.

2.2 To place an order, you need to register as a member. To create a personal account, your email address, full name, and password are required. Once registered, you will only need to enter your email and password for future logins. You can update your personal data in “My Account” and “Shipping Address” anytime after logging in.

2.3 You can select individual items (including color and size) available in the online shop and place your order through the Website. You will also be asked to confirm your awareness of these Terms & Conditions and our Privacy Policy.

2.4 Necessary information required for delivery, including email, country/region, first name, last name, phone number, district, region, and full address, is required for the order. You will then be shown a summary of shipping address, order details, and price for your final check before proceeding with payment.

2.5 You can select a Credit Card when placing an order. Upon successful payment, you will be redirected to the order confirmation page.

2.6 After placing your order, you will receive an automatically generated acknowledgment email (the “Acknowledgment”) confirming receipt of your order. The Acknowledgment does not constitute a purchase agreement; it merely documents that we have received your order.

2.7 We reserve the right to decline your order. We are under no obligation to conclude a contract based solely on your order. Your order is accepted upon dispatch of the goods, at which point you will receive a notification via email.

2.8 You have the right to cancel your order at any time before it is fulfilled. To cancel your order and request a refund, contact us at [[email protected]] with the reasons and any relevant photos. Refunds will be issued within 14 days.

2.9 Order Modifications:
Once an order has been placed, you may not modify it unless explicitly stated. Please contact us immediately after placing the order if you wish to make changes.

3. Availability and Delivery

3.1 If any item ordered by you is unavailable, we reserve the right to cancel the order, either in full or in part. We will inform you via email about the next steps.

3.2 Delivery details will be provided before you place the order. We aim to dispatch items within the stated timeframe, but delays may occur during peak periods.

3.3 If your order does not arrive by the scheduled date, please contact us at [[email protected]]. We will work to resolve any issues with your shipment.

3.4 Tracking Information:
Once your order has been dispatched, you will receive a tracking number to monitor the progress of your delivery.

3.5 Shipping Restrictions:
Some items may not be available for delivery to certain regions or countries due to local regulations or shipping limitations.

4. Price

4.1 All prices shown for items do not include delivery costs or applicable VAT/customs duties. The total price (including shipping and applicable duties) will be shown before payment.

4.2 Delivery fees are based on regional charging standards and will be clearly indicated during checkout.

4.3 You can select the currency for payment via the currency selector. The specific currency exchange will be handled by your payment service provider, who will determine the applicable exchange rate at the time of payment.

4.4 If we need to make more than one delivery for your order, there will be no additional charge for subsequent shipments.

4.5 Promotions and Discounts:
Discounts and promotions, if available, are subject to specific terms. Promotional codes must be applied during checkout. They cannot be combined with other offers unless stated.

5. Reservation of Ownership

5.1 The goods delivered remain our property until payment has been made in full.

6. Legal Guarantee

6.1 For any defects in the goods, Shyzi complies with all statutory guarantee regulations. If you notice any defects, please return the goods immediately. We will cover the cost of returning defective items.

7. Limitation of Liability

7.1 We are not liable for delays or failure to comply with these Terms & Conditions caused by events beyond our control (e.g., natural disasters, pandemics, etc.).

7.2 Our liability is limited to the purchase price of the goods.

7.3 We are not liable for any business losses, wasted management time, lost profits, or damage to data.

7.4 This limitation does not include liability for death, personal injury, fraud, or matters where we cannot exclude liability by law.

8. Intellectual Property Rights

8.1 The Website and its content are protected by intellectual property laws. All rights are owned by us.

8.2 You may not use any of our intellectual property without prior written consent.

8.3 Third-Party Content:
We are not responsible for the content or accuracy of any third-party websites that may be linked from our Website.

9. Amendment

9.1 Shyzi reserves the right to modify these Terms & Conditions at any time. Any changes will be posted on [https://www.shyzi.com/], and the date at the bottom of this page will reflect the last update.

9.2 You are encouraged to regularly review these Terms & Conditions. Continued use of the Website after changes constitute your acceptance of the updated Terms & Conditions.

9.3 Notification of Changes:
If the changes are significant, we will notify you via email or other means, allowing you to review the changes before proceeding with any orders.

10. Consumer Dispute Resolution

10.1 If you have a complaint, please contact us via the information below. We strive to resolve issues with our customers directly.

10.2 Arbitration Clause:
In the event of any dispute, you agree to submit to binding arbitration and comply with Hong Kong law. Any dispute will be handled by the Hong Kong Arbitration Association.

11. Shipping Restrictions Update

11.1 In compliance with international security policies and legal regulations, we are currently unable to process or ship orders to the following countries/regions: Democratic People’s Republic of Korea (North Korea), Democratic Republic of the Congo, Iran, Libya, Republic of Cuba, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, and Yemen.

11.2 These countries face unique legal, security, and logistical challenges, preventing us from servicing these areas. We apologize for the inconvenience this may cause and appreciate your understanding and cooperation. For any questions or further assistance, do not hesitate to contact our customer service team.

12. Company Information

Company Name: HONTOB TRADING LIMITED
Address: RM C03,9/F KATO FACTORY BLDG
2 CHEUNG YUE ST, LAI CHI KOK
HONG KONG
Email: [email protected]

Effective Date

These Terms & Conditions were last updated on October 17, 2025.